Q: Is your site secure?

A: Yes. Your personal information is stored safely behind our firewall.

Q: How can I avoid my account being compromised?

A: Hua Telecom will never disclose your account information to any third party. We suggest that you use more complex passwords when setting up your account password and avoid sharing password information across sites to protect the security of your account.

Q: How can I check product availability?

A: Real time changes in product inventory, please communicate with our sales manager before placing an order to verify the inventory situation.

Q: How can I check the lead time for the product?

A: A.If the product is in stock, we can ship it within 1-2 working days.If the product is currently out of stock in the warehouse, it is usually shipped within 5-7 days.For some customized orders, the delivery cycle may take several weeks.Regarding the delivery time of the order, please communicate with our sales manager for specific details.

Q: Can I get a discount if I order large quantities of an item?

A: When buying in large quantities, you can receive a discount and save even more.

Q： What payment methods does Hua Telecom support?

A： China Telecom supports a variety of payment methods, including Paypal, credit card, bank transfer, Alipay, Western Union remittance, LC, etc. For more information, please visit Payment Terms.

Q: How do I know if my payment is successful?

A: After receiving the payment, the sales manager will contact you.

Q: How long does it take for delivery?

A: After your product is shipped, it may take 2-3 business days to be delivered to you.
However, all specified delivery dates are estimated and may vary due to various factors, including but not limited to weather conditions, international customs procedures, local courier companies, and courier companies.

Q: What delivery methods are supported?

A: The main modes of transportation are FedEx, UPS, DHL, and TNT.

Q: Can I use my own courier account for delivery?

A: Yes, personal shipping accounts can be used for orders. After payment, please communicate with the sales manager to use your own delivery account.

Q: Do you provide a maintenance service?

A: Yes, during the product warranty period, we provide free maintenance services. If the warranty period has expired, we can still repair it for you, but we will charge fees based on the specific situation. Learn more detailed information about the warranty period.

Q: Does Hua Telecom support returns?

A: You can return the goods sold. If you want to return or exchange, please communicate with the sales manager for details.

Q: What technical support can I obtain from Hua Telecom?

A: The Hua Telecom technical support team is composed of network professionals, dedicated to providing excellent support such as scenario design, product recommendations, testing services, etc.

Q: Do I need to pay for the test?

A: No, you will not be charged. All the test services provided by FS are free.

Q: Can I obtain the product instructions?

A: Yes, you can obtain the product datasheet for free on Hua Telecom.