Dell PowerEdge R760 Server Overview
The Dell PowerEdge R760 is Dell’s latest two-socket, rack server that is designed to run complex workloads using highly scalable memory, I/O, and network options.
The 2U, 2 socket Dell PowerEdge R760 enables faster time to value with peak compute performance, through optimum configurations.The 2U, 2 socket Dell PowerEdge R760 enables faster time to value with peak compute performance, through optimum configurations.
System Features
● Up to 2 x 4th Gen Intel® Xeon® Scalable or Intel® Xeon® Max Processors with up to 56 cores
● Up to 2 x 5th Gen Intel® Xeon® Scalable Processors with up to 64 cores
● Optional Direct Liquid Cooling for required CPU SKU and/or configurations
● 32 DDR5 DIMM slots
● Two redundant AC or DC power supply units
● Up to 12 x 3.5-inch SAS/SATA, or 24 x 2.5-inch, 16 x 2.5-inch, 8 x 2.5-inch, or 2 x 2.5-inch (rear), 4 x 2.5-inch (rear), 4 x EDSFF E3.S (rear) SAS, SATA, or NVMe (HDD/SSD) drives
● Up to 16 x EDSFF E3.S Gen5 NVMe (SSD) drives
● PCI Express® (PCIe) 5.0 enabled expansion slots
● Network interface technologies to cover Network Interface Card (NIC)
Gain the performance you need with the full-featured Dell PowerEdge R760 enterprise rack server. Designed to deliver peak compute performance through optimum configurations, the PowerEdge R760 optimizes the most demanding workloads like AI and Machine Learning.
- Add up to two 5th Generation Intel® Xeon® Scalable processors with up to 64 cores for faster and more accurate processing performance
- Accelerate in-memory workloads with up to 32 DDR5 RDIMMS up to 5600 MT/sec (1DPC)
- Support for GPUs including 2 x double wide or 6 x single-wide for workloads requiring acceleration
- New Smart Flow chassis optimizes airflow to support the highest core count CPUs in an air-cooled environment within the current IT infrastructure
Key Workloads
The Dell PowerEdge R760 offers powerful performance in a purpose-built, cyber resilient, mainstream server. Ideal for:
● Mixed Workload Standardization
● Database and Analytics
● Virtual Desktop Infrastructure
● Artificial Intelligence and Machine Learning
Processor Features
The 4th Generation Intel® Xeon® Processors stack is the next generation data center processor offering with significant performance increases, integrated acceleration, and next generation memory and I/O. Sapphire Rapids accelerate customer usages with unique workload optimizations.
The following lists the features and functions that are in the 4th Generation Intel® Xeon® Scalable Processor offering:
● Faster UPI with up to four Intel Ultra Path Interconnect (Intel UPI) at up to 16 GT/s, increasing multisocket bandwidth
● More, faster I/O with PCI Express 5 and up to 80 lanes (per socket)
● Enhanced Memory Performance with DDR5 support and memory speed up to 4800 MT/s in one DIMM per channel (1DPC)and 4400 MT/s in two DIMM per channel (2DPC)
● New built-in accelerators for data analytics, networking, storage, crypto, and data compression
● New Xeon Max processor with integrated 64 GB High Bandwidth Memory (HBM) to increase performance in memory-bound
applications
Storage Controllers
Dell RAID controller options offer performance improvements, including the fPERC solution. fPERC provides a base RAID HW controller without consuming a PCIe slot by using a small form factor and high-density connector to the base planar.16G PERC Controller offerings are a heavy leverage of the 15G PERC family. The Value and Value Performance levels carry over to 16G from 15G. New to 16G is the Avenger-based Premium Performance tier offering. This high-end offering drives IOPs performance and enhanced SSD performance.
Supported Drives
The table shown below lists the internal drives that are supported in R760.
| Form Factor | Type | Speed | Rotational Speed | Capacities |
| 2.5 inches | vSAS | 12 Gb | SSD | 1.92 TB, 3.84 TB, 960 GB, 7.62 TB |
| 2.5 inches | SAS | 24 Gb | SSD | 1.92 TB, 1.6 TB, 800 GB, 3.84 TB, 960 GB, 7.68 TB |
| 2.5 inches | SATA | 6 Gb | SSD | 1.92 TB, 480 GB, 960 GB, 3.84 TB |
| 2.5 inches | NVMe | Gen4 | SSD | 1.6 TB, 3.2 TB, 6.4 TB, 1.92 TB, 3.84 TB, 15.63 TB, 7.68 TB, 800GB, 400 GB |
| 2.5 inches | DC NVMe | Gen4 | SSD | 3.84 TB, 960 GB |
| 2.5 inches | SAS | 12 Gb | 10 K | 600 GB, 1.2 TB, 2.4 TB |
| EDSFF E3.S | NVMe | Gen5 | SSD | 3.84 TB, 7.68 TB |
| 3.5 inches | SATA | 6Gb | 7.2 K | 2 TB, 4 TB, 8 TB, 12 TB, 16 TB, 20 TB |
| 3.5 inches | SAS | 12 Gb | 7.2 K | 2 TB, 4 TB, 8 TB, 12 TB, 16 TB, 20 TB |
Technical Specifications of Dell PowerEdge R760 Server
| Category | Specification |
| 1. Components: Chassis & Base | • PowerEdge R760 Server |
| • None (Chassis Certification) | |
| • PowerEdge NEBS Tested Configuration | |
| • No Trusted Platform Module | |
| • Trusted Platform Module 2.0 V6 | |
| • No Bezel | |
| • PowerEdge 2U LCD Bezel | |
| • PowerEdge 2U Standard Bezel | |
| 1. Components: Chassis Config | • 2.5" Chassis with up to 8 NVMe Direct Drives, 2 CPU |
| • 2.5" Chassis with up to 8 NVMe HWRAID Drives, Front PERC 11, 2 CPU | |
| • 2.5" Chassis with up to 8 NVMe HWRAID Drives, Front PERC 12, 2 CPU | |
| • 3.5" Chassis with up to 12 SAS/SATA Drives, LP Adapter PERC 11, 1 or 2 CPU | |
| • 3.5" Chassis with up to 12 SAS/SATA Drives, 2x2.5" Rear SAS/SATA Drives, LP Adapter PERC 11, 2 CPU | |
| • 3.5" Chassis with up to 12 SAS/SATA Drives, 2x2.5" Rear SAS/SATA Drives, LP Adapter PERC 12, 2 CPU | |
| • 3.5" Chassis with up to 12 SAS/SATA Drives, 4x2.5" Rear SAS/SATA drives, LP Adapter PERC 11, 2 CPU | |
| • 3.5" Chassis with up to 12 SAS/SATA Drives, 4x2.5" Rear SAS/SATA drives, LP Adapter PERC 12, 2 CPU | |
| • 3.5" Chassis with up to 12 SAS/SATA Drives, 4x2.5" Rear NVMe Direct drives, LP Adapter PERC 11, 2 CPU | |
| • 2.5" Chassis with up to 16 SAS/SATA Drives, Smart Flow, Front PERC 11, 2 CPU | |
| • 2.5" Chassis with up to 16 SAS/SATA Drives, Smart Flow, Front PERC 12, 2 CPU | |
| • 2.5" Chassis with up to 16 NVMe Direct Drives, Smart Flow, 2 CPU | |
| • 2.5" Chassis with up to 16 NVMe HWRAID Drives, Smart Flow, Dual Controller, Front PERC 11, 2 CPU | |
| • 2.5" Chassis with up to 16 NVMe HWRAID Drives, Smart Flow, Dual Controller, Front PERC 12, 2 CPU | |
| • 2.5" Chassis up to 16 Drives (8 SAS/SATA + 8 NVMe HWRAID), Smart Flow, 2 PERC, Front PERC 11, 1 CPU | |
| • 2.5" Chassis up to 16 Drives (8 SAS/SATA + 8 NVMe HWRAID), Smart Flow, 2 PERC, Front PERC 12, 1 CPU | |
| • 2.5" Chassis with up to 24 Drives (16 SAS/SATA + 8 NVMe Direct), Front PERC 12, 2 CPU | |
| • 2.5" Chassis up to 24 SAS/SATA Drives including 8 Universal Slots (NVMe Direct), Front PERC 12, 2 CPU | |
| • 2.5" Chassis with up to 24 SAS/SATA Drives, Front PERC 11, 2 CPU | |
| • 2.5" Chassis with up to 24 SAS/SATA Drives, Front PERC 12, 2 CPU | |
| • 2.5" Chassis with up to 24 NVMe Direct Drives (Uses PCIe Paddle Boards for Front Drive Access) | |
| • 2.5" Chassis with up to 24 NVMe Switched Direct Drives | |
| • 2.5" Chassis with up to 24 NVMe HWRAID Drives, Dual Controller, Front PERC 12, 2 CPU | |
| • Chassis with up to 16 E3.S NVMe Direct Drives, 2 CPU | |
| • Chassis with up to 16 E3.S NVMe HWRAID Drives, Dual Controller, Front PERC 12, 2 CPU | |
| • No HD, No Backplane, 1 CPU | |
| 1. Components: Processor (Platinum) | • Intel® Xeon® Platinum 8452Y 2G, 36C/72T, 16GT/s, 67.5M Cache, Turbo, HT (300W) DDR5-4800 |
| • Intel® Xeon® Platinum 8558U 2G, 48C/96T, 260M Cache, Turbo, HT (300W) DDR5-4800 | |
| • Intel® Xeon® Platinum 8462Y+ 2.8G, 32C/64T, 16GT/s, 60M Cache, Turbo, HT (300W) DDR5-4800 (No longer available) | |
| • Intel® Xeon® Platinum 8468 2.1G, 48C/96T, 16GT/s, 105M Cache, Turbo, HT (350W) DDR5-4800 | |
| • Intel® Xeon® Platinum 8568Y+ 2.3G, 48C/96T, 20GT/s, 300M Cache, Turbo, HT (350W) DDR5-5600 | |
| 1. Components: Processor (Gold) | • Intel® Xeon® Gold 5512U 2.1G, 28C/56T, 52.5M Cache, Turbo, HT (185W) DDR5-4800 |
| • Intel® Xeon® Gold 5418N 1.8G, 24C/48T, 16GT/s, 45M Cache, Turbo, HT (165W) DDR5-4400 (No longer available) | |
| • Intel® Xeon® Gold 5418Y 2G, 24C/48T, 16GT/s, 45M Cache, Turbo, HT (185W) DDR5-4400 (No longer available) | |
| • Intel® Xeon® Gold 6421N 1.8G, 32C/64T, 16GT/s, 60M Cache, Turbo, HT (185W) DDR5-4800 | |
| • Intel® Xeon® Gold 6526Y 2.8G, 16C/32T, 20GT/s, 37.5M Cache, Turbo, HT (195W) DDR5-5200 | |
| • Intel® Xeon® Gold 6430 2.1G, 32C/64T, 16GT/s, 60M Cache, Turbo, HT (270W) DDR5-4400 | |
| • Intel Xeon Gold 6434 3.7G, 8C/16T, 16GT/s, 22.5M Cache, Turbo, HT (195W) DDR5-4800 | |
| • Intel® Xeon® Gold 6438N 2G, 32C/64T, 16GT/s, 60M Cache, Turbo, HT (205W) DDR5-4800 | |
| • Intel® Xeon® Gold 6442Y 2.6G, 24C/48T, 16GT/s, 60M Cache, Turbo, HT (225W) DDR5-4800 (No longer available) | |
| • Intel® Xeon® Gold 6544Y 3.6G, 16C/32T, 20GT/s, 45M Cache, Turbo, HT (270W) DDR5-5200 | |
| • Intel® Xeon® Gold 6444Y 3.6G, 16C/32T, 16GT/s, 45M Cache, Turbo, HT (270W) DDR5-4800 | |
| • Intel® Xeon® Gold 6548N 2.8G, 32C/64T, 20GT/s, 60M Cache, Turbo, HT (250W) DDR5-5200 | |
| • Intel® Xeon® Gold 6448Y 2.1G, 32C/64T, 16GT/s, 60M Cache, Turbo, HT (225W) DDR5-4800 | |
| • Intel® Xeon® Gold 6454S 2.2G, 32C/64T, 16GT/s, 60M Cache, Turbo, HT (270W) DDR5-4800 | |
| 1. Components: Processor (Other) | • Intel® Xeon® Silver 4416+ 2G, 20C/40T, 16GT/s, 37.5M Cache, Turbo, HT (165W) DDR5-4000 |
| • Intel® Xeon® Bronze 3408U 1.8G, 8C/8T, 16GT/s, 22.5M Cache, No Turbo, HT (125W) DDR5-4000 | |
| • Intel® Xeon® Max 9460 2.2G, 40C/80T, 16GT/s, 97.5M Cache, Turbo, HT (350W) DDR5-4800 | |
| • Intel® Xeon® Max 9462 2.7G, 32C/64T, 16GT/s, 75M Cache, Turbo, HT (350W) DDR5-4800 | |
| • Intel® Xeon® Max 9470 2G, 52C/104T, 16GT/s, 105M Cache, Turbo, HT (350W) DDR5-4800 | |
| • Intel® Xeon® Max 9480 1.9G, 56C/112T, 16GT/s, 112.5M Cache, Turbo, HT (350W) DDR5-4800 | |
| • No Additional Processor | |
| • No HBM (Additional Processor Features) | |
| 1. Components: Thermal & Memory | • Heatsink for 1 CPU configuration (CPU greater than 165W) |
| • Heatsink for 1 CPU with GPU configuration | |
| • Performance Optimized Memory Configuration | |
| • 4800MT/s RDIMMs | |
| • 5600MT/s RDIMMs | |
| • 6400MT/s RDIMMs | |
| • 16GB RDIMM 6400Mt/s, Single Rank | |
| • 32GB RDIMM, 6400MT/s, Dual Rank | |
| 1. Components: RAID & Storage | • C2, RAID 0 for HDDs or SSDs (Matching Type/Speed/Capacity) |
| • C3, RAID 1 for 2 HDDs or SSDs (Matching Type/Speed/Capacity) | |
| • C4, RAID 5 for 3 or more HDDs or SSDs (Matching Type/Speed/Capacity) | |
| • C7, Unconfigured RAID for HDDs or SSDs (Mixed Drive Types Allowed) | |
| • C8, RAID 1 on Front (Matching Type/Speed/Capacity) + Unconfigured RAID (Mixed Drive Types Allowed) | |
| • PERC H755 with rear load Brackets | |
| • 7.68TB SSD SAS Read Intensive up to 24Gbps 512e 2.5in Hot-Plug 1DWPD, AG Drive | |
| • 1.92TB SSD SAS, Read Intensive, up to 24Gbps 512e 2.5in Hot-Plug, AG Drive | |
| • 1.6TB SSD SAS Mixed Use up to 24Gbps 512e 2.5in Hot-Plug 3DWPD, AG Drive | |
| • 800GB SSD SAS, Mixed Use, up to 24Gbps 512e 2.5 Hot Plug, AG Drive, 3DWPD | |
| • 3.84TB SSD SATA Read Intensive 6Gbps 512e 2.5in Hot-plug AG Drive, 1 DWPD | |
| • 1.92TB SSD SATA Read Intensive 6Gbps 512e 2.5in Hot-plug AG Drive, 1 DWPD | |
| • 1.92TB SSD SATA Mixed Use 6Gbps 512e 2.5in Hot-plug AG Drive, 3 DWPD | |
| • 2.4TB 10K RPM Self-Encrypting SAS 12Gbps 512e 2.5in Hot-plug Hard Drive, FIPS-140 SED | |
| • 2.4TB Hard Drive SAS FIPS-140 10K 512e 2.5in Hot-Plug | |
| • 2.4TB Hard Drive SAS ISE 12Gbps 10K 512e 2.5in Hot-Plug | |
| • 1.2TB Hard Drive ISE SAS 12Gbps 10k 512n 2.5in Hot-Plug | |
| • 1.2TB Hard Drive SAS 12Gbps 10k 512n 2.5in Hot Plug | |
| 1. Components: Network & Expansion | • No OCP 3.0 mezzanine NIC card, Blank Filler Only |
| • Broadcom 5720 Quad Port 1GbE BASE-T Adapter, OCP NIC 3.0 | |
| • Broadcom 57414 Dual Port 10/25GbE SFP28, OCP NIC 3.0 | |
| • Broadcom 57416 Dual Port 10GbE BASE-T Adapter, OCP NIC 3.0 | |
| • Broadcom 57454 Quad Port 10GbE Base-T Adapter, OCP NIC 3.0 | |
| • Broadcom 5720 Dual Port 1GbE LOM | |
| • Broadcom 5719 Quad Port 1GbE BASE-T Adapter, PCIe Low Profile/Full Height | |
| • Broadcom 57414 Dual Port 10/25GbE SFP28 Adapter, PCIe Low Profile/Full Height, V2 | |
| • Intel Ethernet i350 Quad Port 1GbE BASE-T Adapter, PCIe Low Profile/Full Height | |
| • Intel X710-T2L Dual Port 10GbE BASE-T Adapter, PCIe Low Profile/Full Height | |
| • Intel X710-T4L Quad Port 10GbE BASE-T Adapter, PCIe Low Profile | |
| • Mellanox ConnectX-6 Single Port HDR VPI Infiniband Adapter, PCIe Low Profile | |
| • Nvidia ConnectX-6 Lx Dual Port 10/25GbE SFP28, No Crypto, PCIe Low Profile/Full Height | |
| • Nvidia ConnectX-7 Single Port NDR200 VPI/200GbE OSFP PCIe LP, No Crypto | |
| • Emulex LPe36002 Dual Port FC64 Fibre Channel HBA, PCIe Low Profile/Full Height | |
| • Emulex LPe35002 Dual Port FC32 Fibre Channel HBA, PCIe Low Profile/Full Height | |
| • Agnostic Dual Port 32GB/64GB Fibre Channel HBA, PCIe Low Profile/Full Height | |
| • QLogic 2770 Single Port 32Gb Fibre Channel HBA, PCIe Full Height | |
| • HBA355e Adapter FH & LP, DIB | |
| • PERC H965e, Adapter Low Profile, DIB | |
| • HBA465e Adapter Low Profile, DIB | |
| 1. Components: Power & Cooling | • Very High Performance Fan x6 |
| • High Performance Fan x6 | |
| • Dual, Hot-Plug, Power Supply, 700W MM HLAC (ONLY FOR 200-240Vac) Titanium, Redundant (1+1) | |
| • Dual, Hot-Plug, Fault Tolerant Redundant PSU (1+1), 700W MM HLAC (ONLY FOR 200-240Vac) Titanium | |
| • Dual, Hot-Plug, Fully Redundant Power Supply (1+1), 800W, Mixed Mode | |
| • Dual, Hot-Plug, Power Supply FTR, 1100W MM (100-240Vac) Titanium, Redundant (1+1) | |
| • Single, Hot-Plug, Power Supply, 700W MM HLAC Titanium Non Redundant (1+0) | |
| • Single, Hot-Plug, Power Supply Non Redundant (1+0), 800W, Mixed Mode | |
| • Single, Hot-Plug, Power Supply, 1100W MM Titanium, Non Redundant (1+0) | |
| • Single, Non-Redundant (1+0), Hot-Plug Power Supply, 1400W 277VAC or 260-400VDC ONLY, Titanium | |
| • Single, Non-Redundant (1+0), Hot-Plug Power Supply, 1400W MM, Titanium | |
| 1. Components: Risers & Accelerators | • Riser Config 9, 3x8 FH Slots (Gen5), 1x16 LP Slot (Gen4) |
| • Riser Config 10, Half Length, 1x8 FH Slot (Gen5), 1x16 FH Slot (Gen5), 1x16 LP Slot (Gen4) | |
| • Riser Config 10, Full Length, 1x8 FH Slot (Gen5), 1x16 LP Slot (Gen4), 1x16 FH DW GPU Capable Slot (Gen5) | |
| • GPU Ready Configuration Install Kit R760 V2 H++ | |
| • NVIDIA Ampere A2, PCIe, 60W, 16GB Passive, Single Wide, Full Height GPU, V2 | |
| • Partner DPU, NVIDIA Bluefield-2 Dual Port 25GbE SFP56 PCIe FH DPU | |
| • Intel vRAN Accelerator ACC100 Adapter, PCIe Low Profile | |
| 1. Components: Others | • BOSS-N1 controller card + with 2 M.2 480GB/960GB (RAID 1) |
| • BOSS-N1 controller card + with 1 M.2 480GB/960GB (RAID 0) | |
| • BOSS Blank | |
| • Quick Sync 2 (At-the-box mgmt) | |
| • No Quick Sync | |
| • iDRAC Force Change/Legacy/Factory Generated Password for OCP cards | |
| • iDRAC Group Manager, Disabled/Enabled | |
| 2. OS & Software | • None (Secondary OS) |
| • Red Hat Enterprise Linux | |
| • Windows Server 2025 (Standard or DataCenter) | |
| 3. Virtualization | • None |
| 4. Accessories | • NEMA 5-15P to C13 Wall Plug, 125 Volt, 15 AMP, 10 Feet (3m), Power Cord, North America |
| • IRSM 2073 to C13, 250 Volt, 10 AMP, 2.5 Meters, Argentina, Power Cord | |
| • NBR 14136 2P+T to C13, 250V, 10A, 2m, Brazil Power Cord | |
| • C13 to C14, PDU Style, 12 AMP, 6.5 Feet (2m) Power Cord, North America | |
| • C13 to C14, PDU Style, 12 AMP, 13 Feet (4m) Power Cord, North America | |
| • CEI 23-50 to C14, 220 Volt, 10 AMP, 2 Meters, Chile, Power Cord | |
| • No Power Cord | |
| • Dell EMC PowerEdge QSFP28 SR4 100GbE 85C optic | |
| • SFP28 SR Optic, 25GbE, 85C | |
| • SFP+ SR Optic, 10GbE, for all SFP+ ports except high temp validation warning cards | |
| • Dell Networking, Cable, SFP+ to SFP+, 10GbE, Copper Twinax Direct Attach Cable, 1/3 Meter | |
| 5. Shipping & Documentation | • Standard Shipping |
| • Motherboard supports ALL CPUs (required for CPUs 250W and above) | |
| • Paper and Electronic documentation included with your order | |
| 6. Others | • Power Saving Dell Active Power Controller / BIOS Setting |
| • Performance BIOS Setting | |
| • UEFI BIOS Boot Mode with GPT Partition | |
| • No Energy Star | |
| • No-OS Partition Removed | |
| • ASHRAE A3 (40C) / A4 (45C) ambient environment | |
| • No DPUs Cable Required, No DPU | |
| • No Cables Required, No GPU Blanks | |
| 7. Other Services | • Consulting: Expert guidance to help you grow, optimize and transform your IT environment. |
| • Support: From drivers and manuals to diagnostic tools and replacement parts. | |
| • Deployment: ProDeploy Enterprise Suite: Basic hardware installations through planning, configuration and complex integrations. | |
| • Education: Expansive suite of training services including instructor-led and self-paced online training. |
Frequently Asked Questions
Q1: Are you an authorised Dell supplier?
Yes. We are a certified Dell enterprise hardware partner with valid export authorisation from Dell China.
Q2: Is the Dell PowerEdge Server brand new?
Yes. Unless explicitly stated otherwise, every server we sell is factory‑sealed and brand new.
Q3: Do you provide Dell warranty?
Yes. We include Dell's official 3‑year global warranty with every server. Extended warranty periods and upgrade options available.
Q4: Can I customize the server configuration?
Yes. You can tailor CPU type/core count, memory capacity/speed, storage drives (type, size, and RAID level), network adapters, redundant power supplies, rails, cables, and other accessories. Our tech team will assist you in selecting the right options for your workload.
Q5: Do you ship internationally?
Yes. We serve enterprise customers, integrators, and project buyers worldwide. Our logistics cover export‑grade packaging, customs clearance coordination, and end‑to‑end delivery tracking to any global destination.
Why Buy Dell PowerEdge Server From Us?
· Dell Authorized Partner
We are a trusted Dell enterprise hardware supplier with:
✔ Official Dell export credentials
✔ Genuine factory‑fresh Dell products
✔ Official global warranty support
· Competitive Enterprise Pricing
Through Dell supply channels, we provide:
✔ Preferential project‑based quotes
✔ Volume discounts
✔ Tender support
· Global Delivery Capability
We support customers worldwide with:
✔ Export packaging
✔ International logistics
✔ Project delivery coordination
· Professional Technical Support
Our team helps analyse your actual use cases:
✔ Optimal CPU configuration
✔ Suitable storage options
✔ Enterprise networking solutions
Return and Exchange Policy
Thank you for choosing Huatelecom! We value your trust and strive to provide high-quality products and exceptional service. Below is our comprehensive return and exchange policy to ensure your rights are protected.
1. Return Policy
-
Eligibility for Returns (Quality Issues Only):
If the product has quality defects that affect its normal usage, you are eligible to apply for a return within 7 calendar days of receiving the product. The following conditions must be met:- The product must be unused, with all original packaging, accessories, and manuals intact.
- A valid proof of purchase (order number, invoice, etc.) must be provided.
- Clear evidence of the defect, such as photos or videos, must be submitted for verification.
-
Shipping Costs for Returns:
If the return is due to quality issues, Huatelecom will cover the international shipping costs for returning the product. -
Refund Processing:
Once the returned product is received and inspected, the refund will be processed within 7 business days. The refund will be issued through the original payment method, and processing times may vary depending on your payment provider.
2. Exchange Policy
-
Eligibility for Exchanges (Quality Issues Only):
You may request an exchange if the product develops a quality issue within 15 calendar days of receipt. The conditions for eligibility are:- The product must be returned with all original packaging, accessories, and manuals.
- Proof of purchase and evidence of the defect must be provided.
-
Shipping Costs for Exchanges:
Huatelecom will bear the international shipping costs for the exchange. -
Exchange Process:
Upon receiving the defective product, we will inspect it and send a replacement product within 7 business days.
3. Warranty Service
-
Coverage During the Warranty Period:
For products within the warranty period, if quality issues arise, we will provide a replacement free of charge with your next order. No additional shipping costs will be incurred for the replacement. -
Out-of-Warranty Repairs:
For products outside the warranty period, repairs can be arranged. However, customers will need to cover theround-trip international shipping costs for sending the product to us and receiving it back after repair.
4. Damages or Loss During Shipping
-
For Customers Who Purchased Shipping Insurance:
If the product is damaged or lost during shipping, the insurance company will compensate for the loss. Customers must:- Submit a compensation claim within 15 calendar days of the order being shipped.
- Provide required documentation, such as photos of the damaged packaging, damaged product, or proof of non-delivery.
- Huatelecom will assist in the claim process to ensure timely resolution.
-
For Customers Without Shipping Insurance:
If you choose not to purchase shipping insurance, Huatelecom will not be liable for any damages or losses incurred during transit.
5. Application Process for Returns, Exchanges, or Claims
-
For further assistance, please reach out to us:
- Email: sales@huatelecom.com
- Phone: +852 44652638
- Business Hours: Monday to Friday, 9:00 AM - 6:00 PM (GMT+8)
Provide your order number, issue description, and supporting evidence (photos, videos, etc.).
-
Request Review:
Our team will review your application within 1-3 business days and notify you of the outcome. -
Return or Exchange Process:
- If approved, you will receive instructions on how to return the product or proceed with the exchange.
- For insurance claims, we will assist in coordinating with the insurance company.
-
Refund or Replacement:
Once the product is received and inspected, we will process your refund, exchange, or warranty claim promptly.
6. Important Notes
-
Timeframes:
- Returns must be initiated within 7 days of receipt.
- Exchanges must be requested within 15 days of receipt.
- Warranty replacements depend on the warranty terms for the specific product.
-
Condition of Returned Products:
Products must be returned in their original condition with all accessories and packaging intact. Damaged, altered, or incomplete items may not qualify for returns or exchanges. -
Shipping Insurance:
We highly recommend purchasing shipping insurance to protect against potential damages or losses during transit. -
Non-Eligible Returns/Exchanges:
- Products with intentional damage or misuse.
- Issues reported beyond the specified timeframes.
- Non-Huatelecom products or items purchased from unauthorized channels.
At Huatelecom, your satisfaction is our top priority. Thank you for trusting us with your business!